Independent Oversight
The Ombudsman serves as an independent and impartial Office of last instance, investigating maladministration and human rights-related complaints lodged against the City.
Mediation and Resolution
The Ombudsman acts as a bridge between the City and residents; promoting dialogue between complainants and the City for swift resolution of disputes.
Recommendations and Reports
The Ombudsman provides recommendations for remedial actions to address identified shortcomings and/or administrative injustice as well as highlight systemic issues within the City.
Public Education
The Ombudsman conducts weekly outreach programmes across the regions of the City to raise awareness of the individual rights of residents and how they may lodge a complaint with our office.
The Joburg Ombudsman
The Office of the Ombudsman for the City of Johannesburg (the “Joburg Ombudsman”) is an independent institution that serves as a neutral mediator between the residents of Johannesburg and the municipality. The Ombudsman aims to ensure an efficient, fair, transparent municipal administration that is held accountable to the communities it serves by advocating for the protection of the basic human rights of all.
Constitution: Bill of Rights
Ombudsman By-Law
The Joburg Ombudsman
The Office of the Ombudsman for the City of Johannesburg (the “Joburg Ombudsman”) is an independent institution that serves as a neutral mediator between the residents of Johannesburg and the municipality. The Ombudsman aims to ensure an efficient, fair, transparent municipal administration that is held accountable to the communities it serves by advocating for the protection of the basic human rights of all.
Complaint Checklist
Submit A Complaint
Ref number from the COJ
Ref number from the COJ.
If complaint was escalated,
indicate the name of the
branch, date, and person
it was escalated to
Your contact details
Your contact details
including telephone no.
and proof of residence
(if available)
A copy of the complainant's ID
A copy of the
complainant’s ID. If acting
on behalf of another person,
then Power of Attorney
will be required
All prior correspondence
All prior correspondence i.e. emails, SMS etc. that relate to the complaint
If you are not sure whether your complaint falls within the mandate of the Joburg Ombudsman, you may call or email us. Our friendly team of professional complaints consultants will advise accordingly. Note: Our services are free and confidential.
Testimonials
Richard Khumalo
Professionalism
Tumisang Kgaboesele
Service Confirmation
Viviana van Agtmaal
Efficient Service
Jamie Lee O'Brien
Service Delivery
Martha Tlhagale
Overcoming Boundaries
Zelda van Rensburg
Thank You
Marvin Bosman
Gratitude