The Joburg Ombudsman

The Office of the Ombudsman for the City of Johannesburg (the “Joburg Ombudsman”) is an independent institution that serves as a neutral mediator between the residents of Johannesburg and the municipality. The Ombudsman aims to ensure an efficient, fair, transparent municipal administration that is held accountable to the communities it serves by advocating for the protection of the basic human rights of all.

Constitution: Bill of Rights

Everyone is entitled to basic human rights simply because they are human. These rights are permanent and cannot be taken away. In South Africa, our Bill of Rights protects these rights and ensures that every person is treated with dignity, equality, and freedom.

Ombudsman By-Law

The Constitution of South Africa prohibits unfair treatment based on race, gender, sexuality, religion, and other personal characteristics. If someone violates your rights outlined in the Bill of Rights, they are breaking the law.

The Joburg Ombudsman

The Office of the Ombudsman for the City of Johannesburg (the “Joburg Ombudsman”) is an independent institution that serves as a neutral mediator between the residents of Johannesburg and the municipality. The Ombudsman aims to ensure an efficient, fair, transparent municipal administration that is held accountable to the communities it serves by advocating for the protection of the basic human rights of all.

Constitution:
Bill of Rights

Everyone is entitled to basic human rights and cannot be taken away. In South Africa, our Bill of Rights protects these rights and ensures that every person is treated with dignity, equality, and freedom.


Download copy of Bill of Rights

Ombudsman
By-Law

The Constitution of South Africa prohibits unfair treatment based on race, gender, sexuality, religion, and other personal characteristics. If someone violates your rights outlined in the Bill of Rights, they are breaking the law.


Download copy of By-Law

Complaint Checklist

Submit A Complaint

If you are not sure whether your complaint falls within the mandate of the Joburg Ombudsman, you may call or email us. Our friendly team of professional complaints consultants will advise accordingly. Note: Our services are free and confidential.

Testimonials