The Office of the
Ombudsman
The purpose of the Joburg Ombudsman is to contribute towards accelerated service delivery by promoting good governance and advocating for basic human rights to improve the confidence of the residents towards the administration of the City of Johannesburg while also ensuring that the city, it’s departments and entities are responsive and held accountable to the communities they serve.
Our Mandate
Investigate
Complaints
Investigate complaints of violations of human rights by the administration of the municipality and to seek appropriate redress.
Develop
Awareness
Develop an awareness of basic human rights to efficient and equitable services among Johannesburg residents.
Ensure
Adherence
Ensure the adherence to the principles of procedural fairness and administrative justice.
Provide
Reporting
Make recommendations to the City Manager in order to enhance the promotion of human rights.
Our Values
Functions and Powers
The Ombudsman may, at his or her own instance, and must, on receipt of a complaint in terms of section 8 of the Ombudsman By-Law 2023, investigate any alleged act or omission or any attempt by an employee serving in the municipality or municipal entity which constitutes-
(a) any contravention of item 2, 4(1)(a) or (b); 5, 6(1), 7, 8, 9 or 12 of the Code of Conduct for Municipal Staff Members contained in Schedule 2 to the Municipal Systems Act;
(b) any failure to comply with the provisions of section 5(1)(b), (c), (f) or (g) of the Municipal Systems Act;
(c) any maladministration in the affairs of the municipality to the prejudice of a member of public;
(d) any abuse or unjustifiable exercise of power, whether such power is held under a delegation or in terms of any law;
(e) any unfair, capricious or discourteous conduct;
(f) any improper conduct in the affairs of the municipality which directly or indirectly prejudices a member of the public;
(g) any other act or omission by an employee performing a public function which results in the unlawful or improper prejudice to a member of the public.
Leadership Team
Adv. Siduduzo Gumede
Ombudsman
Mr. Pandelis Gregoriou
Executive Manager: Complaints and Investigations
Adv. Xolani Gila
Acting Executive Manager: Intake and Registry
Ms. Corrine Lekhoane
Acting Executive Manager: Communications and Media
Ms. Nombulelo Nikiwe
Executive Manager: Management Support
Ms. Manoshi Nevhungani
Acting Executive Manager: Finance
Vacant
Executive Manager: Legal Services
